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Call us for all your car needs! 507-342-5104

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • NAPA
  • BG Products
  • Jenniges Collision
  • Car Care Aware

Testimonials

  • Best gas and diesel shop in the area! Customer service is fantastic!!
    -Bobby P.

  • These guys are really great. Both Rick & Jamie are really knowledgeable, honest and care. I would recommend them.
    -Nicole W.

  • Rick and the crew are reliable and friendly. I can trust that they are only going to do the work that needs to be done, while also providing info to me to watch for in the future. Thanks JGD!
    -Wade M.

  • Great people who are honest and trustworthy. Definitely will use them again if I'm ever in the area. Great experience.
    -Deborah S.

  • ALL of these guys went above and beyond. I'm so grateful to have such fantastic people in our community to take such great care of our vehicles! Thank you all!
    -Ashley D.

  • This is the best place by far to take your vehicle in this area, in any area I would say. They are straight forward and very particular. They also do digital inspections so we can compare things in the future to see if anything is getting worse. Can't say enough about this place they are top notch!!
    -Jared S.

  • The crew at Jenniges Gas and Diesel do a great job! I have been bringing my vehicles here for years as this is also where my parents do their business as well. They are always honest about everything, and ask before doing any unexpected services. I also appreciate the thorough inspection with every oil change to try to avoid any sort of damage and the extra TLC they give my vehicle. Highly recommend doing your auto business here!
    -Miranda F.

  • Jenniges Gas & Diesel has always done an exemplary job. They finish any tasks in a very timely manner and make it a point to alert the customer of any problems that may need attention on their cars. I've also been impressed with the friendliness of the staff and their willingness to help. I highly recommend them for any auto services one might need.
    -Dan D.

  • When you finally find an automotive shop you can trust you need to stay with them. These guys are wonderful. They are very knowledgeable and completely trustworthy. They have always done right by me. Their prices are fair and they genuinely care about their customers. I will never go anywhere else as long as they are around.
    -Robert R.

  • Fantastic customer service. The kind that you expect in a small town. Friendly and knowledgeable.
    -Charlotte G.